The MUFG Way
At MUFG, we are committed to empowering a brighter future. This purpose, along with our Values and Vision, form the "MUFG Way."
The MUFG Way underpins our aspiration to provide the highest quality services for clients, while also building trust within our communities and enabling progress in society more broadly. We rely on our shared Purpose, Vision, and Values to shape our culture and business strategies to reach our goals.
At MUFG, we define culture through our Culture Principles, or the behaviors we expect of each other and rooted in our core values. We hold one another accountable to make sure that what we say, and what we do, aligns with the MUFG Way and our aspirations as a company.
– Isabelle Franks,
Director, Culture & Employee Experience
Our Culture Principles
Everyone at MUFG plays a part in upholding our culture. Our Culture Principles articulate a set of shared behaviors that all colleagues embed into their everyday actions, consistently and conscientiously, to create a more high-performing organization.
CLIENT CENTRIC
- We always ask the question "How does this impact our clients?"
- We think like our clients and advocate for their success
- We listen to the voice of the client to drive innovation
- We are trusted advisors, providing thoughtful, integrated solutions to meet our clients' unique needs
PEOPLE FOCUSED
- We connect beyond our teams and leverage our global strength as One MUFG
- We value contributions and results over titles and hierarchy
- We respect each other, assume good intent, and listen reflectively
- We develop ourselves and others, learn from mistakes and recognize achievements
LISTEN UP. SPEAK UP.
- We actively listen to diverse perspectives before voicing opinions or making decisions
- We ask the difficult questions to stretch our thinking and expand our mindset
- We call out behaviors that don't align with our core values, conduct, and culture
- We propose innovative ideas even when they may be unpopular
INNOVATE & SIMPLIFY
- We actively listen to diverse perspectives before voicing opinions or making decisions
- We ask the difficult questions to stretch our thinking and expand our mindset
- We call out behaviors that don't align with our core values, conduct, and culture
- We propose innovative ideas even when they may be unpopular
OWN & EXECUTE
- We execute with speed, simplicity, and transparency to manage risk and drive results
- We empower those closest to the issue to solve it
- We are accountable for our actions and accept responsibility
- We proactively prioritize competing objectives to deliver high performance
Our Values
The Culture Principles are guided by our values both globally—Integrity & Responsibility, Professionalism & Teamwork, and Challenge & Agility – and in the Americas —Integrity, Respect, Service, Collaboration, Inclusion, and Stewardship. These values represent the core beliefs that have defined us throughout our history and anchor our relationships with clients and colleagues, as well as the communities we serve.
The Bright Future We Empower
In these rapidly changing times, all our stakeholders strive to overcome difficulties and move toward a more sustainable future. MUFG’s unchanging reason for existing is to support and empower our members, customers, partners, future generations, local communities, and society in realizing their ambitions.
The MUFG Way empowers our colleagues to realize the value of their unique contributions within their individual roles. In “MUFG Way – Bringing it to Life”, see how our global colleagues bring the MUFG Way and our culture to life every single day.
Halisi W.
DEI Strategy Consultant & Program Manager
"I empower and encourage colleagues to celebrate diversity and authenticity."
Hailey O.
Capital Markets Strategist
“I always ask the question, ‘How will this help our clients?"
Ron L.
Chief Information & Operations Officer
“Turning corporate vision into reality requires embedding corporate culture into everyday interactions and decisions.”
Engaging Our Colleagues
With “People Focused” as one of our guiding principles and “Inclusion” at the center of our core values, everyone at MUFG plays a part in creating a culture of belonging within our global organization. We strive for all colleagues, clients, and community members from diverse backgrounds to feel welcome, supported, engaged, valued, and empowered to be their most authentic selves at MUFG.
To support this goal, we engage colleagues in meaningful work through MUFG’s Employee Resource Networks and DEI, Culture & Philanthropy Councils. Click here to learn more.
DCP | DEI | Philanthropy