The MUFG Way
At MUFG, we are committed to empowering a brighter future. This purpose, along with our Values and Vision, form the "MUFG Way."
The MUFG Way underpins our aspiration to provide the highest quality services for clients, while also building trust within our communities and enabling progress in society more broadly. We rely on our shared Purpose, Vision, and Values to shape our culture and business strategies to reach our goals.
At MUFG, we define culture through our Culture Principles, or the behaviors we expect of each other and rooted in our core values. We hold one another accountable to make sure that what we say, and what we do, aligns with the MUFG Way and our aspirations as a company.
– Isabelle Franks,
Director, Global Culture & Engagement
Our Culture Principles
Everyone at MUFG plays a part in upholding our culture. Our Culture Principles articulate a set of shared behaviors that all colleagues embed into their everyday actions, consistently and conscientiously, to empower a brighter future for our clients, colleagues, and communities.
CLIENT CENTRIC
- We always ask the question "How does this impact our clients?"
- We think like our clients and advocate for their success
- We value cultural nuance and embrace different perspectives to support our clients
- We are trusted advisors, providing thoughtful, integrated solutions to meet our clients' unique needs
PEOPLE FOCUSED
- We connect beyond our teams and leverage our global strength as One MUFG
- We respect each other, assume good intent, and value contributions and results over titles and hierarchy
- We take on a growth mindset and learn from our mistakes
- We foster a culture of intentional inclusion where everyone feels valued
LISTEN UP. SPEAK UP.
- We actively listen to diverse perspectives before voicing opinions or making decisions
- We ask the difficult questions to stretch our thinking and expand our mindset
- We call out behaviors that don't align with our core values, conduct, and culture
- We propose innovative ideas even when they may be unpopular
INNOVATE & SIMPLIFY
- We are resilient and challenge the status quo to support transformation and innovation
- We simplify what does not need to be complex through continuous improvement
- We are curious about what’s next and doing it better
- We expect efficiency and manage company resources as if they were our own
OWN & EXECUTE
- We execute with transparency to manage risk and drive results
- We empower those closest to the issue to solve it with speed and simplicity
- We are all accountable for our actions and accept responsibility
- We proactively prioritize competing objectives to deliver high performance
Our Values
The Culture Principles are guided by our values globally—Integrity & Responsibility, Professionalism & Teamwork, and Challenge & Agility. These values represent the core beliefs that have defined us throughout our history and anchor our relationships with clients and colleagues, as well as the communities we serve.
The Bright Future We Empower
In these rapidly changing times, all our stakeholders strive to overcome difficulties and move toward a more sustainable future. MUFG’s unchanging reason for existing is to support and empower our members, customers, partners, future generations, local communities, and society in realizing their ambitions.
The MUFG Way empowers our colleagues to realize the value of their unique contributions within their individual roles.
Halisi W.
Senior Consultant & Program Manager
“I empower and encourage colleagues to lead with inclusion.”
Hailey O.
Head of Corporate Strategy & Development
“I always ask the question, ‘How will this help our clients?"
Ron L.
Chief Information & Operations Officer
“Turning corporate vision into reality requires embedding corporate culture into everyday interactions and decisions.”
Engaging Our Colleagues
As one of the world’s largest and most trusted financial organizations, we combine a global presence with more than 360 years of Japanese heritage and a shared commitment to create a space where our employees thrive.
Through our inclusive and collaborative work environment, diverse global network, and focus on growth and holistic wellbeing, we empower our employees to meet the challenges of today and tomorrow – driven by a culture that places trust and integrity above all.
To support this commitment, colleagues make an impact through MUFG’s Inclusion and Community Engagement efforts.